The Journey Begins
The cameras for the beta testing arrived from our factory in Taiwan!
Beta testing is happening
We are releasing the camera out into the wild. Be on the lookout if you’re in the Stockholm area and let us know if you see one!
The testing is happening in week long sprints and due to logistical constraints they need to be carried out locally. The idea is to evaluate various things such as functionality and backend capacity so we can find errors, examine user experience and get feedback on how to continuously improve the entire product service chain. We’ll share the results as well.
The big thing to take away from this information is that the beta testing is not going to delay shipping. We’ve got a lot of exciting stuff coming up, more than you might think…Keep an eye out for something big next Thursday!
Meanwhile you can check out where we started from, here.
Have a great weekend!
/Memoto team
6 Comments
The vast majority of comments in the previous update have asked you to provide with shipping estimates, even if inaccurate.
Maybe you’re thinking “oh, we really don’t know, so it’s best if we say nothing”.
Wrong. By refusing to acknowledge and tackle the issue of the delayed shipping, you’re basically insulting everyone who’s preordered or backed your kickstarter. It wouldn’t take much, somehting like:
“We’re so sorry about the continuous shipping delays, we know we said August / September, but clearly we won’t make this deadline. Please, understand that our priority is to ship you a perfect product. At this point, it’s very hard for us to predict when we’ll ship… we think it might be xyz, but it could be earlier or several months more. We’re grateful for your patience.”
Would go a long way. Instead, by not even mentionning the issue, you’re sending the message that you absolutely don’t care, which feels like a slap in the face.
Arthur Breitman, thanks for expressing my long time feeling.
You overdid by phrasing Memoto’s respond to us as early backers.
In spite of Memoto’s weekly updates, we got only a few photos of the new camera, which is major target of this project, so we can’t tell how photos are going to look.
Memoto team reported that the software is almost ready, so why not send it to us in order to help testing it and may be also to contribute our ideas (as this will be the only area where changes could me made, after the hardware production of the camera)
I would prefer to get a full GANT chart of this complex project with all activities and time table, instead of detailed technical progress information. From my experience GANT is a good means to manage such a program, and we as backers. or I may say kind of “share-holders” should be those you should share this information with.
Another issue that I have no info about is warranty (or may be I missed it). I think that we as buyers should know what are the warranty terms, and how we’ll be able to fix the camera after warranty period.
I am expecting a serious response from Memoto team. It’s never too late to fix and get even better.
I concur with Arthur and Avx1 on this thread. Say something, say anything about your estimated ship day.
A recommendation:
You can state your intended ship date and then state your confidence level in that ship date. Start like this: “We have 100% confidence that you will have your Memoto in your hands and then attached to your collar at the end of September.”
Then later: “Our confidence factor has fallen to 50% for end of September, we ran into a manufacturing snag that we didn’t expect. We will give you another confidence update in 14 days.”
Please Over-Communicate. Don’t. Go. Dark.
–Jon
This post is a joke.
“A lot of exciting stuff…more than you might think”? Gee, I would hope so because at this point I
think people’s expectations are quite low.
Isn’t shipping already delayed?
So, you mean delayed even more? Whoever
wrote this and/or approved it to be posted needs to give their readers more
credit. This is not a good way to
conduct business. The Memoto team should
either address this appropriately and officially or refund everyone who
contributed to their product on Kickstarter.
I have a vacation in November….
I was not a part of the Kickstarter, but have since ordered 8 cameras. It occurs to me that, unless Memoto expressly included as a part of the Kickstarter, a provision that stated that all Kickstarter members would have equal say in how Memoto would conduct their business, then we should all just let them roll out their product according to their plan. I am anxious to receive my cameras, but I also understand that they want ship the best product they can as soon as they possibly can. I trust that this is what they are doing.